The Savannah Groom Room

Directions for Online Booking

New Clients: Click the “Sign up” button under log in.
Existing Clients: Use your email or phone number to sign in to the Gingr Customer Portal. *If this is your first time signing in, click the “reset password” button.
Scroll down to where it says New Booking. Click on your pet, then the blue “Start Booking“ button.
Under Booking Category, select Grooming from the drop-down menu. Then, scroll to the bottom of page & press Grooming.
Scroll down to select which service you would like to book from the following: Bath, Cat Grooming, Nail Trim, Grooming by Ariel or Grooming by Jenna.
Scroll down to select any Add-ons.
Click the blue Notes button. Please write any grooming notes you’d like us to have here or leave blank.
Click the blue Dates button & select your preferred date. (If nothing shows up, click next available & it will give you the closest available appointment to your preferred date.)
Select your preferred time from the available options.
Click the Review button.
Click Submit Request.

Frequently Asked Questions

Please reach us at savgroomroom@gmail.com if you cannot find an answer to your question.

Why is my pet's vaccination record still showing as expired after uploading current vaccinations?

Once records are uploaded by you or emailed by your vet, a member or our staff still has to view the file and manually enter the dates on our end to show the correct dates. We try to get this done within 24 hours, but during our busy periods, it may take longer. Please text us at 912-341-3992 & let us know your pet's record needs to be updated if you are still waiting.

I am trying to book multiple pets. Why do I keep getting an error message?

When booking multiple pets, please book under one pet at a time as it will only allow you to book 1 slot per 1 pet.

If you typically bring your pets together, just book for one of them. In the notes section, let us know that you want to add your other pet(s) to the reservation. We can add them to the reservation on our end.

I am still having trouble with online booking. Can I book my appointment another way?

Yes! The other options to book are by call, text or email.

Phone Call/Voicemail (response within 1-2 business days)

Our groomers do their own booking & typically are unable to answer phone calls so please leave a voicemail. We typically respond to voicemails at the end of the day. Please note that if it has been a busy day for the groomers, they may not be able to stay late to return phone calls & will get back to you within a day or so.

Text Message (response in 5 mins to 8hrs)

Groomers are able to respond quicker to text messages. They typically check the phone for texts throughout the day and are sure to respond before leaving for the day.

Email (response in 5 mins to 8hrs)

Emails are typically responded to by groomers during the day, between appointments, and by the owner after hours.

We cannot wait to see you!

Directions for Online Booking

Frequently Asked Questions